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FAQs
Frequently Asked Questions
These are just some of the examples of what questions we get asked.
Our networking and connections enable us to process your claim efficiently, professionally and cost effective giving you the best service a claims company can provide.
It's easy to start a claim, you can either fill out the form from our contact page and one of our claims handlers will contact you to discuss your claim, or please call on (+63)282910405 or e-mail claims@aqueous.com.ph and one of our claims handlers will be able to help you.
Yes we deal with all types of vessels. When dealing with a passenger ferry I can assure you passengers that their claims will be handled with care and professionalism.
No, recently our company has been dealing with the biggest recorded claim within the Philippines, there's is no limit as to what we can handle.
Yes, we do deal with claims occurring outside the Philippines involving Philippine Registered ships and Filipino Crew. We also assist in repatriating foreign crew back to their home country.
FAQs
Regular Questions
We have extensive experience in the field of marine insurance claims. Our team is composed of industry veterans with decades of combined experience. We’ve dealt with all types of marine claims, from minor cargo losses to major maritime disasters.
Yes, if at any point you’re not satisfied with the claim process, you can choose to stop it. We value our clients’ satisfaction and would appreciate the opportunity to address any issues or concerns you may have before you make that decision.
The duration of a claim can vary depending on the complexity of the case and the amount of investigation required. On average, it can take anywhere from a few weeks to several months or even longer. Rest assured, our team works diligently to resolve all claims as quickly as possible.
We accept a variety of payment methods for our services. These include bank transfers, credit cards and debit cards, We aim to make the payment process as convenient as possible for our clients.
Absolutely, our team is made up of seasoned professionals adept at managing a wide range of marine claims with expertise. We’re fully equipped to handle your needs.
Absolutely, staying current with the latest regulations and laws is a crucial part of our work. Our legal team continuously monitors changes in the insurance industry and provides us with updates. This allows us to provide the best service to our clients and ensure all claims are handled in compliance with the latest regulations.
The documentation required can vary depending on the nature of the claim and our claims handlers will be more than happy to provide the list of requirements.
Generally, we handle all types of maritime claims such as hull and machinery and P&I claims. For Hull and Machinery, we can assist with machinery damage, grounding or collision matters. For P&I Claims, we can assist with crew claims, cargo claims. FFO claims or oil pollution claims.
Contact Us
Ask Us Anything
Stuck with a claim issue? Let us guide you.
Phone
(+63) 282910405
claims@aqueous.com.ph