Aqueous

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COOKIE POLICY

COOKIE POLICY

Aqueous Marine Claims Services Last updated: 16/05/2026

1. Introduction

This Cookie Policy explains how Aqueous Marine Claims Services (“AQUEOUS”, “we”, “our”, or “us”) uses cookies and similar tracking technologies on https://aqueous.com.ph and its related subdomains (the “Website”). By continuing to browse or use our Website, you agree to our use of cookies in accordance with this Cookie Policy and our Privacy Policy. We are committed to ensuring that your personal data is protected in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations issued by the National Privacy Commission of the Philippines.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions. Cookies help improve your browsing experience by:
  • Remembering your preferences and settings
  • Enabling core website functionality
  • Improving website performance and usability
  • Providing insights into how the website is used

3. How We Use Cookies

We use cookies to ensure that our Website functions efficiently and to enhance your overall experience. Specifically, cookies may be used for:
  • Ensuring the Website operates properly
  • Analysing traffic and user behaviour
  • Improving website functionality and performance
  • Supporting security features
  • Delivering relevant content where applicable
We only use cookies for legitimate business purposes and in accordance with applicable data privacy laws.

4. Types of Cookies We Use

4.1 Essential Cookies
These cookies are necessary for the operation of our Website and cannot be switched off in our systems. They include cookies that:
  • Enable page navigation
  • Secure access to certain areas of the Website
  • Maintain session integrity
Without these cookies, parts of the Website may not function properly.
4.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting information such as:
  • Pages visited
  • Time spent on pages
  • Technical errors encountered
The information collected is aggregated and anonymised, and is used solely to improve the performance of our Website.
4.3 Functionality Cookies
These cookies allow the Website to remember choices you make, such as:
  • Language preferences
  • Location settings
  • Form inputs
They enhance your experience but are not strictly essential.
4.4 Third-Party Cookies
We may allow selected third-party service providers to place cookies on your device for purposes such as:
  • Website analytics
  • Security services
  • Embedded content (e.g. maps, videos)
These third parties may collect information about your online activities over time and across different websites. We do not control these cookies directly. We recommend reviewing the respective privacy policies of these third parties.
4.5 Session Cookies
Session cookies are temporary cookies that are deleted automatically when you close your browser. They are used to:
  • Maintain session continuity
  • Enable secure navigation across pages

5. Legal Basis for Using Cookies

Under applicable Philippine data privacy principles, we rely on:
  • Consent (for non-essential cookies such as analytics and marketing)
  • Legitimate interest (for strictly necessary cookies)
Where required, you will be given the option to accept or manage your cookie preferences via our cookie banner.

6. Managing Your Cookie Preferences

You have full control over your cookie preferences.
6.1 Website Cookie Settings
You can manage or withdraw your consent at any time by visiting: 👉 [Manage Cookie Preferences] (link this to /opt-out-preferences/)
6.2 Browser Settings
Most web browsers allow you to:
  • View stored cookies
  • Delete cookies
  • Block cookies entirely
To manage cookies in your browser, please visit your browser’s help section:
  • Chrome: https://support.google.com/chrome
  • Firefox: https://support.mozilla.org
  • Safari: https://support.apple.com
  • Edge: https://support.microsoft.com
Please note that disabling cookies may impact your ability to use certain features of our Website.

7. Data Protection and Privacy

Any personal data collected through cookies is processed in accordance with our: 👉 [Privacy Policy] (link to your privacy policy page) We ensure that:
  • Data collection is proportionate and limited
  • Appropriate security safeguards are applied
  • Data is not retained longer than necessary

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:
  • Changes in legal or regulatory requirements
  • Updates to our use of cookies
  • Improvements to our Website
We encourage you to review this policy periodically. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, you may contact us: Aqueous Marine Claims Services 📍 Aqueous
Unit 1007
10/F Antel Corporate Center
121 Valero Street
Salcedo Village Makati City
1227 Philippines
Philippines
Website: https://aqueous.com.ph
📧 privacy@aqueous.com.ph
📞 63282910450 
# Privacy Policy for Aqueous

## Introduction

At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.

## What Information We Collect

We may collect and process the following data about you:

1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.

## How We Use Your Information

We use the information we collect from you in the following ways:

1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.

## Disclosure of Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.

## Your Rights

You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.

## Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

## Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

Email address for any data privacy inquiries to: privacy@aqueous.com.ph

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.