Aqueous

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Welcome to aqueous

Professional Marine Claims Specialist

Aqueous is a multi-faceted company that is unique in the range of support it can offer.

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About Us
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Combined Years Experience

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Employees

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About Aqueous

Specialists in Marine Claims and acting as Correspondents to several International Companies.

Welcome to Aqueous, your premier provider of wide-ranging marine claims services.  As a leading company in the marine industry, we have been effectively serving shipowners, operators, and insurers within the Philippines for many years. However, the base of our operations involves us in many other parts of the world where seafarers and vessels require our assistance.

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Large cargo ship at sea, its structure and cranes visible against a backdrop of a hazy mountain range, under the soft glow of either early morning or late afternoon light, symbolizing maritime transport and global trade.
Business professional in a suit working on a laptop at a conference table with an ocean view through floor-to-ceiling windows, symbolizing focused work environment and corporate success.
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The Hull Claims Division

Whether it’s a collision, grounding, or other hull-related issue, the Hull Claims Division plays a crucial role in managing marine insurance claims.

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The Protection and Indemnity Claims Division

P&I clubs handle a wide range of claims, including personal injury, third-party liabilities, crew claims, collision liabilities, cargo claims, environmental pollution, and more.

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Silhouette of a cargo ship with a crane lifting a container, symbolizing maritime shipping and logistics.

The Cargo Physical Loss and/or Damage Division

They investigate the cause, evaluate the extent of damage, and work with insurers, shippers, and other relevant parties to resolve claims.

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The Survey Division

Whether it’s a damaged ship, cargo dispute, or safety inspection, the Survey Division ensures transparency and reliability in the claims process.

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The Legal Division

The Legal Division plays a crucial role in handling legal aspects related to marine insurance claims.

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Your Choice

We're Giving You The Full Control To Complete Your Claim

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Our Services

Your Claims, Our Expertise

Our team of professionals with expertise in marine insurance, maritime law, surveying, loss adjusting, and claims handling, assess the validity of the claim, investigate the circumstances surrounding the incident, determine the extent of the loss or damage, and facilitate the settlement process.  Here’s an explanation of what our marine claims service can offer.

Our experienced marine claims team provides expert guidance and exceptional customer service to help you navigate the complex world of marine insurance claims with confidence.

Expertise and Knowledge CLAIMS MANAGER

As a marine claims service, our team of professionals reviews the policy terms, investigates the incident, and assesses the claim’s eligibility for compensation.

Claims Assessment Claims Manager

Our team of professionals investigates the incident, visits sites, gathers evidence, and works with experts to establish the cause and extent of the loss or damage, then compiles necessary documentation.

Loss Adjustment and Valuation \ Investigation and Documentation Claims Handler

Our claims service negotiates fair settlements for policyholders with insurance companies, taking into account policy limits, legal aspects, industry standards, and the policyholder’s best interests.

Negotiation and Settlement Claims Handler

Our marine claims services offer legal expertise, sometimes collaborating with specialized maritime lawyers to ensure compliance with laws and regulations.

Legal Support Lawyer

Our marine claims service aims to speed up and simplify the claims process, recognizing the value of swift settlement to reduce financial losses and business interruptions.

Timely Resolution Claims Handler

Our marine claims service supports policyholders with updates, guidance, and assistance throughout the claims process. They keep the insured party informed and act as a point of contact with the insurance company.

Support and Guidance Claims Handler
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Green and white logo of the International Oil Pollution Compensation Funds (IOPC Funds), featuring a circular design with wave-like lines representing water or oil, surrounded by the full name of the organization.
Featuring the acronym ‘GP&I’ in bold, dark blue letters, followed by the words ‘International Group of P&I Clubs’ in a lighter blue color and smaller font.
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Our Claims

From Shipwrecks to Smooth Sailing Our Claims Team Has You Covered!

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First Class Service

★★★★★ 5/5

Pollution Claim

Our claims service ensures swift and efficient response in the event of an pollution damage. We understand that time is critical, and our team is ready to assist immediately.

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Commitment to excellence

★★★★★ 5/5

Crew & Passenger Claims

Our claims team specializes in Crew & Passenger Injury cases. We understand the unique challenges faced by seafarers and are here to guide you through the process.

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Discover the pinnacle of service

★★★★★ 5/5

Ships & Cargo Claims

Our claims service operates globally. Whether your cargo is on the high seas or in a port, we’re there.

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Why Choose us

Trusted By Profound Organizations Within The Insurance Industry

Consider choosing Aqueous for your correspondence needs. They have the expertise, efficiency, personalization, language capabilities, availability, security, privacy, and cost-effectiveness you need. Aqueous has a proven track record in handling various forms of communication and provides accurate and prompt responses. It can be customized to reflect your unique communication style and can communicate in multiple languages. We are  available 24/7 and offer robust security measures to protect sensitive information. Using Aqueous is a cost-effective solution compared to hiring additional staff or outsourcing to a third-party service. However, it’s important to assess your specific needs first and evaluate whether Aqueous is the perfect the solution for you.

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On-Time

Aqueous deals with hundreds of claims a year and always timely and dependable.

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Wealth Of Knowledge

Aqueous have marine claims experts with decades of experience.

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Correspondence Needs

Communication Simplified.

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Cost-Effective

Efficient and Economical Marine Claims Handling

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MT Princess Empress oil spill

Aqueous handled the largest claim in the Philippines.

Early on February 28, 2023, the oil tanker MT Princess Empress sank near Naujan, Oriental Mindoro, Philippines, resulting in an oil spill affecting the waters northeast coast of Oriental Mindoro, eastern Semirara and islands in Western Visayas. The vessel was said to be transporting 800,000 liters of industrial fuel oil while en route from Bataan to Iloilo.

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Three individuals in orange hazmat suits collecting black oily substances from a beach, with a clear blue sky and calm sea in the background, symbolizing an environmental cleanup effort on a coastal area.
Large red and white tanker ship named ‘PRINCESS EMPRESS’ floating on calm blue waters with distant mountains under a light blue sky, symbolizing maritime transportation and global trade.
Offshore technician in safety helmet collecting water samples from the ocean aboard a small boat, with a large multi-tiered amphibious vehicle in the background, under a partly cloudy sky, symbolizing marine research and exploration.
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Our Team

Meet Some Of The Aqueous Crew

P. Dexter Hector S. Corpus

Chief Executive Officer (CEO)

May Valles

Claims Manager

Romy Romano

Senior Claims Handler

Robert Villanueva JR.

Claims Handler

Our Skills

We Exist Where The Call For Marine Claims Is The Loudest.

Staff take pride in doing the Marina correspondence job because they understand the importance of their role, maintain professionalism, pay attention to detail, possess effective communication skills, strive for customer satisfaction, continuously improve, and appreciate recognition and appreciation for their work.

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Pricing

Choose Your Suitable Plan

Basic Package

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$ 240 / week
  • Basic Legal Support
  • Basic Investigation & Documentation
  • 9am-5pm Support (Excluding Bank Holidays)
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Regular Package

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$ 320 / week
  • Advanced Survey/Inspection
  • Basic Guidance
  • Basic Legal Support
  • Basic Investigation & Documentation
  • 24/7 Full Support
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Deluxe Package

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$ 450 / week
  • Complete Support & Guidance
  • Complete Claims Assessment
  • Complete Legal Support
  • Complete Investigation & Documentation
  • Complete Loss Adjustment and Valuation
  • Negotiation and Settlement
  • Regular Updates and Communication
  • 24/7 Full Support
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Let Us Guide You

Unlock Expert Advice

Our seasoned team of marine claims professionals is ready to navigate complex waters. With years of experience and a deep understanding of maritime regulations, we ensure swift and accurate claims resolution.

Phone
(+632) 82910450
24/7 Emergency Contact Number
(+63) 9171124981
Address
Unit 1007
10/F Antel Corporate Center 121 Valero Street, Salcedo Village Makati City, 1227 Philippines
Email

claims@aqueous.com.ph

Open Hours

Mon – Fri : 08.30 – 17.30

News

Articles About Aqueous

# Privacy Policy for Aqueous
 
## Introduction
 
At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.
 
## What Information We Collect
 
We may collect and process the following data about you:
 
1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.
 
## How We Use Your Information
 
We use the information we collect from you in the following ways:
 
1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.
 
## Disclosure of Your Information
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.
 
## Your Rights
 
You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.
 
## Changes to Our Privacy Policy
 
Any changes we may make to our privacy policy in the future will be posted on this page.
 
## Contact
 
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.