Aqueous

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The Survey Division

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Survey Division

The Survey Division

The Survey Division within a marine claims service company plays a crucial role in the claims process. Here are some of their key responsibilities:

These responsibilities require extensive and specialist marine industry knowledge to deliver a tailored and effective service1. It’s also important to familiarize oneself with the terms and conditions of the insurance policy, as they will define the circumstances under which one can make a claim and the documentation required

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Key Responsibilities

Conducting Surveys

The division conducts Incident Surveys, Vessel Surveys, Risk Assessment and Loss Prevention Survey. Our surveyors have vast experience in conducting surveys on the following: a. vessels (general cargo, tankers, barges, passenger/ro-ro ferries, pleasure yachts, power barges); b. cargoes (general cargo, aggregates, power plant equipment, bulk cargo); c. other facilities (ship and repair yards, jetty, and sea based facilities, container  terminal/ports:

The division conducts incident or investigative surveys to assess the nature, cause, and extent of damage to cargo, vessel and other facilities.

Incident Surveys The Survey Division

The division conducts a range of vessel surveys, including vessel condition surveys, loss prevention surveys, pre-purchase surveys, bunker surveys, hatch cover testing, hold condition, and cleanliness surveys

Vessel Surveys The Survey Division

The division conducts risk assessments to identify potential hazards, estimate the associated risks and provides preventive advice to ensure incidents and claims are less likely to occur. This involves identifying potential sources of loss or damage, assessing the likelihood and potential severity of the loss or damage, and implementing measures to control the risks.

Risk Assessment and Loss Prevention The Survey Division

The division is responsible for documenting all surveys and reporting on their findings. This involves preparing comprehensive and thorough survey reports to ensure that clients have all the information needed to make reasoned decisions.

Documentation and Reporting The Survey Division

Vessel Surveys

Vessel Surveys within The Survey Division within a Marine Claims Service company typically include:

The division conducts a range of vessel surveys, including pre-purchase, loss prevention surveys and damage surveys. These surveys are conducted on various types of vessels, including general cargo, tankers, barges, passenger/ro-ro ferries, pleasure yachts, power barges.

Conducting Vessel Surveys The Survey Division

Incident Surveys

Incident Surveys within The Survey Division within a Marine Claims Service company typically include:

The division is responsible for investigating incidents involving any vessel with the potential for loss and/or damage being incurred by the vessel owner. This involves conducting a thorough investigation to determine circumstances of the incident, extent of damage or loss and/or identify other potential incidents that may arise.

Investigating Incidents The Survey Division

Marine claims cover wide scope of incident such that it is impossible for an individual surveyor to possess the required experience and expertise to investigate. Accordingly, the Division assess each incident independently and identify the appropriate services to be rendered. Upon identifying the services, the surveyors are instructed to render tailored fit professional assistance as soon as possible and investigate the matter either directly or through Aqueous.

Assessing Incident and Rendering Professional Assistance The Survey Division

Risk Assessment

Risk Assessment within The Survey Division within a Marine Claims Service company typically include:

The division is responsible for identifying potential hazards that could lead to loss or damage. This could involve identifying potential sources of loss or damage, such as physical hazards, environmental conditions, handling procedures, storage conditions, and transportation methods.

Hazard Identification The Survey Division

Once potential hazards have been identified, the surveyor is responsible for estimating the risk associated with each hazard. This involves assessing the likelihood of the hazard causing loss or damage, and the potential severity of the loss or damage.

Risk Estimation The Survey Division

The division is responsible for implementing measures to control the risks identified and implement safety measures.

Risk Control and Implementation of Safety Measures The Survey Division

Loss Prevention

Loss Prevention within The Survey Division within a Marine Claims Service company typically include:

After a risk assessment survey, the surveyor puts together a comprehensive loss prevention program identifying where a loss may occur and providing initiatives and methodologies to manage preventable losses. This will also include any follow-up actions or survey to ensure any deficiencies have been rectified thereby eliminating undue risk.

Comprehensive and Clearly Articulated Plan The Survey Division

Documentation and Reporting

Documentation and Reporting within The Survey Division within a Marine Claims Service company typically include:

The division is responsible for documenting all surveys and reporting on their findings. This involves preparing comprehensive and thorough survey reports to ensure that customers have all the information needed to make reasoned decisions.

Documenting Incidents The Survey Division

The division is responsible for reporting the findings of their surveys to various stakeholders. This could include senior management, underwriters, insured clients, and other parties.

Reporting to Stakeholders The Survey Division

The division is responsible for maintaining detailed records of all surveys conducted within an agreed period or as prescribed by law. This includes records of communications, legal documents, evidence, and any other information relevant to the survey.

Maintaining Records The Survey Division

Collaboration

Collaboration within The Survey Division within a Marine Claims Service company typically include:

The division collaborates with various external parties involved in the claims process. This includes insured clients, carriers, freight forwarders, legal teams, adjusters, other marine experts and other third parties.

Working with External Parties The Survey Division

Making sure the surveyor are abreast with current practices, methodologies and standards required from a marine surveyor.

Training and Education The Survey Division
Our Skills

We Are Where Good Boating Happens

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How We Work

Easy Procedure At Aqueous

Swift Claim Assessment

Expedited evaluation of claims, ensuring prompt attention and resolution.

Transparent Documentation

Clear and concise paperwork, making the claims process hassle-free for shipowners

24/7 Emergency Support

Round-the-clock assistance for urgent claims, minimizing downtime and losses.

Risk Mitigation Consultations

Proactive advice on minimizing risks and preventing future incidents.

Let Us Guide You

Unlock Expert Advice

Our seasoned team of marine claims professionals is ready to navigate complex waters. With years of experience and a deep understanding of maritime regulations, we ensure swift and accurate claims resolution.

Phone
(+632) 82910450
24/7 Emergency Contact Number
(+63) 9171124981
Address
Unit 1007
10/F Antel Corporate Center 121 Valero Street, Salcedo Village Makati City, 1227 Philippines
Email

claims@aqueous.com.ph

Open Hours

Mon – Fri : 08.30 – 17.30

Pricing

Choose Your Suitable Plan

Basic Package

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$ 240 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Regular Package

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$ 320 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Deluxe Package

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$ 450 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started 
# Privacy Policy for Aqueous
 
## Introduction
 
At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.
 
## What Information We Collect
 
We may collect and process the following data about you:
 
1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.
 
## How We Use Your Information
 
We use the information we collect from you in the following ways:
 
1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.
 
## Disclosure of Your Information
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.
 
## Your Rights
 
You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.
 
## Changes to Our Privacy Policy
 
Any changes we may make to our privacy policy in the future will be posted on this page.
 
## Contact
 
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.