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The Protection and Indemnity Claims Division

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Professional Claims Handlers

Protection and Indemnity Division

The Protection and Indemnity Division

The Protection and Indemnity (P&I) Claims Division typically has several key responsibilities. Here are some that should be considered:

Remember that the specific responsibilities may vary based on the company’s policies, the nature of the claim, and the expertise of the claims professionals. 

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Key Responsibilities

Claims Handling

The key responsibilities of a Claims Handler within the Protection and Indemnity Claims Division department within a Marine Claims Service company typically include:

The primary responsibility of a claims handler is to assess and process insurance claims. They act as the liaison between the insurance company and policyholders, helping them through the claims process and ensuring a fair resolution.

Assessing and Processing Insurance Claims The Protection and Indemnity Division

A claims handler helps manage every step of the claims process to ensure that the team completes individual tasks efficiently and effectively. They assist the claimant throughout the process and then ensure fair resolution of their claim.

Supporting the Claimant The Protection and Indemnity Division

A claims handler needs to understand the legal requirements for a valid claim. This includes knowing what requirements the insured needs to prove a valid claim and what the duties and responsibilities of the insurer are when assessing a claim.

Understanding Legal Requirements The Protection and Indemnity Division

They need to understand the different types of policy conditions relating to claims. This includes understanding the terms express condition and implied condition, and the difference between the two.

Understanding Policy Conditions The Protection and Indemnity Division

A claims handler needs to understand what documentary and supporting evidence are required when notifying a claim. This includes understanding methods for giving first notice of loss, claim forms and content, and supporting evidence.

Documentary and Supporting Evidence The Protection and Indemnity Division

Risk Assessment

The key responsibilities of the Risk Assessment role within the Protection and Indemnity Claims Division department within a Marine Claims Service company typically include:

One of the primary responsibilities is to identify and assess potential risks that could impact the organization. This involves conducting comprehensive risk assessments, understanding the various factors that could pose a threat, and evaluating their potential impact on the business.

Risk Identification and Assessment The Protection and Indemnity Division

The role requires a deep understanding of the assessment of hull risks, cargo risks, liability risks, and energy risks. This knowledge is crucial for evaluating the potential risks associated with each type of marine insurance.

Understanding Marine Insurance Risks The Protection and Indemnity Division

The value of data is driven by its accuracy at the front end – the richer and more accurate it is at the outset the better it aids the claims process and feeds learning. Good systems, enabling accurate data capture and analysis, are a critical part to reducing total cost of risk.

Data Analysis The Protection and Indemnity Division

The role also involves managing the scope and handling of claims under P&I policies. This includes understanding the types of claims arising under marine hull contracts and applying this knowledge in an underwriting context.

Claims Management The Protection and Indemnity Division

The role requires an understanding of the methods used in and importance of loss prevention.

Loss Prevention The Protection and Indemnity Division

Policy Management

The key responsibilities of the Policy Management role within the Protection and Indemnity Claims Division department within a Marine Claims Service company typically include:

The role involves developing, implementing, and managing the company’s insurance policies. This includes understanding the needs of the business and creating policies that align with these needs.

Policy Development and Implementation The Protection and Indemnity Division

The policy manager is responsible for regularly reviewing and updating the company’s insurance policies to ensure they remain relevant and effective. This includes monitoring changes in the industry and adjusting policies as necessary.

Policy Review and Update The Protection and Indemnity Division

Ensuring compliance with legal and regulatory obligations is a key responsibility. This includes understanding and adhering to regulations related to marine insurance and ensuring that all policies comply with these regulations.

Compliance The Protection and Indemnity Division

The policy manager is responsible for managing risks associated with the company’s insurance policies. This includes identifying potential risks and implementing strategies to mitigate these risks.

Risk Management The Protection and Indemnity Division

The policy manager may also be involved in the claims management process. This includes understanding the claims process, assisting with claims resolution, and ensuring that the claims process aligns with the company’s policies.

Claims Management The Protection and Indemnity Division

Providing excellent customer service is another key responsibility. This includes addressing policyholder inquiries, resolving issues, and ensuring a positive customer experience.

Customer Service The Protection and Indemnity Division

Engagement of Service Providers

Engagement of Service Providers within the Protection and Indemnity Claims Division department in a Marine Claims Service company typically include:

Engagement of Service Providers: Engage the appropriate service providers such as surveyors, divers, lawyers, doctors, etc. as necessary for a particular claim.

Establishing and Maintaining Relationships The Protection and Indemnity Division

The claims handler is the primary point of contact between the company and the service providers. They are responsible for communicating the company’s needs to the service providers and ensuring that the providers understand these needs.

Communication The Protection and Indemnity Division

The P&I Claims Division is responsible for managing contracts with service providers. This includes negotiating contract terms, ensuring that the providers fulfill their contractual obligations, and addressing any issues that arise during the contract period.

Contract Management The Protection and Indemnity Division

The claims handler is responsible for monitoring the performance of service providers. This includes tracking the providers’ performance against key performance indicators (KPIs), addressing any performance issues, and working with the providers to improve their performance.

Performance Monitoring The Protection and Indemnity Division
Our Skills

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How We Work

Easy Procedure At Aqueous

Swift Claim Assessment

Expedited evaluation of claims, ensuring prompt attention and resolution.

Transparent Documentation

Clear and concise paperwork, making the claims process hassle-free for shipowners

24/7 Emergency Support

Round-the-clock assistance for urgent claims, minimizing downtime and losses.

Risk Mitigation Consultations

Proactive advice on minimizing risks and preventing future incidents.

Let Us Guide You

Unlock Expert Advice

Our seasoned team of marine claims professionals is ready to navigate complex waters. With years of experience and a deep understanding of maritime regulations, we ensure swift and accurate claims resolution.

Phone
(+632) 82910450
24/7 Emergency Contact Number
(+63) 9171124981
Address
Unit 1007
10/F Antel Corporate Center 121 Valero Street, Salcedo Village Makati City, 1227 Philippines
Email

claims@aqueous.com.ph

Open Hours

Mon – Fri : 08.30 – 17.30

Pricing

Choose Your Suitable Plan

Basic Package

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$ 240 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Regular Package

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$ 320 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Deluxe Package

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$ 450 / week
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Get Started 
# Privacy Policy for Aqueous
 
## Introduction
 
At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.
 
## What Information We Collect
 
We may collect and process the following data about you:
 
1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.
 
## How We Use Your Information
 
We use the information we collect from you in the following ways:
 
1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.
 
## Disclosure of Your Information
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.
 
## Your Rights
 
You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.
 
## Changes to Our Privacy Policy
 
Any changes we may make to our privacy policy in the future will be posted on this page.
 
## Contact
 
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.