Aqueous

Facebook Twitter Youtube Linkedin
Graphic logo with the word ‘Aqueous’ in a stylized font in shades of blue, with the letter ‘Q’ designed to resemble a droplet of water encased within a partial circular arrow, symbolizing fluidity, movement, and possibly sustainability or environmental focus.
Menu
Menu
Need Help? Click Here

About Us

Stylized graphic of a blue and white ship with multiple decks, encapsulated within a partial circular silver and gold band, symbolizing maritime services.
About Aqueous

Specialized Marine Claims Correspondence

Welcome to Aqueous, the leading provider of comprehensive and specialized marine claims services. With an unwavering commitment to excellence, we have established ourselves as a trusted partner to ship owners, operators, and insurers in the Philippines. Our extensive experience and deep understanding of the marine industry enable us to provide tailored solutions that address the unique challenges of maritime claims.

Established in 2019, our company has been at the forefront of the marine claims industry, delivering exceptional services that meet the evolving needs of our clients. We have assembled a team of highly skilled professionals who bring together a wealth of knowledge and expertise across various sectors of marine claims handling. Our dedicated team is committed to delivering superior results and ensuring the highest level of client satisfaction.

Read More
Our Value

Trust and transparency are at the heart of our business.

Our clients’ needs drive everything we do. We listen, empathize, and tailor our services to meet their unique requirements.

Our Vision

To be the trusted partner in maritime claims, providing swift, fair, and efficient solutions to our clients. We envision a future where our expertise and commitment enhance the resilience of the maritime industry, safeguarding both people and assets.

Our Mission

To provide world-class marine claims expertise and efficient management services. We are committed to safeguarding our clients’ interests, ensuring fair and timely resolution of claims, and maintaining strong relationships with insurers, brokers, and shipyards worldwide. Our focus is on protecting human health, safety, and the environment while delivering excellence in every aspect of our work.

How We Work

Easy Procedure At Aqueous

Document The Incident

The first step in handling marine insurance claims is to document the incident.

Contact Your Insurance Company

Once the incident has been documented, it’s time to contact your insurance company promptly.

Work With An Expert Claims Handler

An expert claims handler will assess the damage and determine the amount of compensation that should be paid out.

Gather Supporting Documents

These documents will be used to substantiate your claim and determine the amount of compensation.

Let Us Guide You

Unlock Expert Advice

Our seasoned team of marine claims professionals is ready to navigate complex waters. With years of experience and a deep understanding of maritime regulations, we ensure swift and accurate claims resolution.

Phone
(+632) 82910450
24/7 Emergency Contact Number
(+63) 9171124981
Address
Unit 1007
10/F Antel Corporate Center 121 Valero Street, Salcedo Village Makati City, 1227 Philippines
Email

claims@aqueous.com.ph

Open Hours

Mon – Fri : 08.30 – 17.30

Pricing

Choose Your Suitable Plan

Basic Package

Estibulum ante ipsum primis in faucibus orci luctus.

$ 240 / week
  • Basic Legal Support
  • Basic Investigation & Documentation
  • 9am-5pm Support (Excluding Bank Holidays)
Get Started

Regular Package

Estibulum ante ipsum primis in faucibus orci luctus.

$ 320 / week
  • Advanced Survey/Inspection
  • Basic Guidance
  • Basic Legal Support
  • Basic Investigation & Documentation
  • 24/7 Full Support
Get Started

Deluxe Package

Estibulum ante ipsum primis in faucibus orci luctus.

$ 450 / week
  • Complete Support & Guidance
  • Complete Claims Assessment
  • Complete Legal Support
  • Complete Investigation & Documentation
  • Complete Loss Adjustment and Valuation
  • Negotiation and Settlement
  • Regular Updates and Communication
  • 24/7 Full Support
Get Started
Ships & Crew

Uncover Our Professional Marine Claims Solutions

View More
Contact Us
Our Team

Meet Some Of The Aqueous Crew

P. Dexter Hector S. Corpus

Chief Executive Officer (CEO)

May Valles

Claims Manager

Romy Romano

Senior Claims Handler

Robert Villanueva JR.

Claims Handler

why choose us
MT Princess Empress oil spill

Aqueous handled the largest claim in the Philippines.

Early on February 28, 2023, the oil tanker MT Princess Empress sank near Naujan, Oriental Mindoro, Philippines, resulting in an oil spill affecting the waters northeast coast of Oriental Mindoro, eastern Semirara and islands in Western Visayas. The vessel was said to be transporting 800,000 liters of industrial fuel oil while en route from Bataan to Iloilo.

A marine cleanup crew at work in the open ocean, with a person in a red and yellow uniform observing a vessel towing a long floating barrier designed to collect trash, under a clear blue sky and calm sea, symbolizing environmental effort.
Three individuals in orange hazmat suits collecting black oily substances from a beach, with a clear blue sky and calm sea in the background, symbolizing an environmental cleanup effort on a coastal area.
Large red and white tanker ship named ‘PRINCESS EMPRESS’ floating on calm blue waters with distant mountains under a light blue sky, symbolizing maritime transportation and global trade.
Offshore technician in safety helmet collecting water samples from the ocean aboard a small boat, with a large multi-tiered amphibious vehicle in the background, under a partly cloudy sky, symbolizing marine research and exploration.
Aerial view of a coastal village with distinct sand patterns in the shoreline, surrounded by lush greenery and a cloudy sky, showcasing the unique interaction between human settlement and natural landscape.
Avoid disappointment and let us guide you 
# Privacy Policy for Aqueous
 
## Introduction
 
At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.
 
## What Information We Collect
 
We may collect and process the following data about you:
 
1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.
 
## How We Use Your Information
 
We use the information we collect from you in the following ways:
 
1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.
 
## Disclosure of Your Information
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.
 
## Your Rights
 
You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.
 
## Changes to Our Privacy Policy
 
Any changes we may make to our privacy policy in the future will be posted on this page.
 
## Contact
 
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.