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The Hull Claims Division

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Hull division

The Hull Claims Division

The Hull Claims Division within a marine claims service company plays a crucial role in managing and resolving claims related to hull and machinery. Here are the key responsibilities typically associated with this division:

Remember that the specific responsibilities may vary based on the company’s policies, the nature of the claim, and the expertise of the claims professionals. 

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Key Responsibilities

Claims Assessment and Investigation

The Claims Assessment and Investigation team within the Hull Claims Division of Aqueous, a marine claims service company, plays a pivotal role in managing and resolving claims related to hull and machinery. Here are the key responsibilities associated with this specialized division:

Comprehensive Investigation: Initiate a thorough investigation into incidents that led to claims. Collect evidence, statements from witnesses, and data from onboard sensors and navigation systems. Reconstruct Events: Piece together the sequence of events that caused damage to the vessel or its machinery.

Incident Investigation and Evidence Collection The Hull Claims Division

Quantify Damage: Evaluate the extent of damage to both the vessel’s structure and its machinery. Physical and Consequential Damage: Assess physical harm (such as structural damage) and consequential damage (such as loss of income due to vessel downtime). Expert Involvement: Collaborate with maritime engineering experts to accurately quantify the damage.

Damage Assessment and Cost Evaluation The Hull Claims Division

Complex Liability Scenarios: Determine liability, especially in cases involving collisions or multiple parties. Identify Responsible Parties: Identify responsible parties and assess their degree of liability. Policy Terms and Coverage: Consider the terms and conditions of the insurance policy to establish applicable coverage for the damage.

Liability Determination and Coverage Analysis The Hull Claims Division

Objectivity and Accuracy: Insurers must balance objectivity and accuracy in assessments, especially in contentious liability situations. Policy Adherence: Ensure alignment with policy terms while safeguarding the interests of various stakeholders.

Balancing Stakeholder Interests The Hull Claims Division

Documentation and Reporting

The Documentation and Reporting team within the Hull Claims Division at Aqueous, a marine claims service company, plays a critical role in ensuring efficient and transparent claims handling. Here are their key responsibilities:

Claim File Creation: Establish and maintain comprehensive claim files for each reported incident. Document Collection: Gather relevant documents, including incident reports, survey findings, repair estimates, and communication records. Policy Adherence: Ensure that all documentation aligns with policy terms and legal requirements.

Claim Documentation Management The Hull Claims Division

Timely Reporting: Prepare and submit detailed claims reports to relevant stakeholders, including insurers, vessel owners, and regulatory bodies. Transparency: Provide clear and accurate information on the status of claims, progress, and any challenges encountered. Customized Reports: Tailor reports to meet specific client needs and regulatory obligations.

Claims Reporting The Hull Claims Division

Internal Communication: Collaborate with claims handlers, surveyors, and legal experts to exchange information. External Communication: Liaise with clients, brokers, and other parties involved in the claim process. Status Updates: Keep all stakeholders informed about claim developments and milestones.

Communication and Coordination The Hull Claims Division

Record Keeping: Maintain accurate and organized records of all claim-related documents. Verification: Verify the authenticity and completeness of submitted documents. Audit Trail: Create an audit trail to track changes, updates, and actions taken during the claims process.

Balancing Stakeholder Interests The Hull Claims Division

Regulatory Compliance: Ensure adherence to industry regulations, reporting deadlines, and data protection laws. Legal Documentation: Assist legal teams by providing necessary documentation for potential litigation or dispute resolution.

Compliance and Legal Requirements The Hull Claims Division

Process Enhancement: Identify areas for process improvement within the claims division. Feedback Loop: Share insights with other teams to enhance overall efficiency and customer satisfaction.

Continuous Improvement The Hull Claims Division

Coordination with Surveyors and Experts

The Coordination with Surveyors and Experts is a critical function within the Hull Claims Division at Aqueous, a marine claims service company. This team ensures seamless collaboration and efficient handling of hull and machinery claims. Here are their key responsibilities:

Expert Selection: Identify qualified marine surveyors and experts based on the specific claim. Assignment: Coordinate the assignment of surveyors to assess damage, investigate incidents, and provide expert opinions.

Surveyor Engagement and Assignment The Hull Claims Division

On-Site Coordination: Facilitate surveyor visits to damaged vessels or machinery. Evidence Collection: Ensure proper documentation of damage through photographs, reports, and measurements. Expert Insights: Leverage surveyors’ expertise to validate the extent of damage and its impact on vessel functionality.

Damage Assessment and Verification The Hull Claims Division

Information Exchange: Communicate survey findings to underwriters. Risk Evaluation: Assist underwriters in assessing risk exposure and determining coverage.

Collaboration with Underwriters and Adjusters The Hull Claims Division

Repair Recommendations: Seek advice from surveyors on repair methods, costs, and feasibility. Salvage Operations: Coordinate salvage efforts based on surveyor recommendations. Loss Mitigation: Implement measures to minimize further damage or loss.

Technical Consultation The Hull Claims Division

Adherence to Standards: Ensure surveyors comply with industry standards and legal requirements. Expert Witness: Coordinate surveyors for potential legal proceedings as expert witnesses.

Legal and Regulatory Compliance The Hull Claims Division

Standardized Processes: Establish consistent procedures for surveyor engagement. Feedback Loop: Gather feedback from surveyors to improve coordination practices.

Quality Assurance and Consistency The Hull Claims Division

Negotiation and Settlement

The Negotiation and Settlement team within the Hull Claims Division at Aqueous, a marine claims service company, plays a pivotal role in ensuring fair and efficient resolution of hull and machinery claims. Here are their key responsibilities:

Stakeholder Communication: Engage in negotiations with vessel owners, insurers, and other relevant parties. Fair Settlements: Strive for equitable settlements while considering policy terms, coverage, and the interests of all stakeholders. Legal Compliance: Ensure adherence to legal requirements during negotiations.

Claim Negotiation The Hull Claims Division

Mediation and Arbitration: Provide technical expertise. Legal Expertise: Collaborate with legal teams if negotiations reach an impasse. Balancing Interests: Balance the insurer’s financial interests with the insured party’s needs.

Settlement Process The Hull Claims Division

Mediation and Arbitration: Handle disputes arising from claim disagreements. Legal Expertise: Collaborate with legal teams if negotiations reach an impasse. Balancing Interests: Balance the insurer’s financial interests with the insured party’s needs.

Dispute Resolution The Hull Claims Division

Coverage Analysis: Review policy terms to ensure accurate claim handling. Exclusions and Inclusions: Understand coverage limitations and apply them appropriately.

Policy Interpretation The Hull Claims Division

Claim Settlement Agreements: Document negotiated settlements in writing. Audit Trail: Maintain records of negotiation steps and decisions.

Documentation and Records The Hull Claims Division

Loss Recovery and Salvage

The Loss Recovery and Salvage team within the Hull Claims Division at Aqueous, a marine claims service company, plays a crucial role in minimizing losses and ensuring the recovery of damaged vessels. Here are their key responsibilities:

Assessing Salvage Potential: Evaluate the feasibility of salvaging damaged vessels. Coordination: Collaborate with salvage companies, divers, and experts to execute salvage operations. Minimizing Losses: Implement measures to prevent further damage during salvage.

Salvage Operations The Hull Claims Division

Threshold Assessment: Determine when a vessel qualifies as a total loss. Valuation: Evaluate the vessel’s market value and compare it to repair costs. Negotiation: Negotiate appropriate compensation for total losses.

Salvage and Total Loss Considerations The Hull Claims Division

They need to explain what is meant by proximate cause and how it is applied.

Proximate Cause The Hull Claims Division

Third-Party Liability: Identify responsible parties (e.g., other vessels, port facilities) and recommend appropriate actions. Legal Proceedings: Assist the insurers and its legal teams in subrogation actions if necessary.

Subrogation and Recovery The Hull Claims Division

Contract Negotiation: Draft and negotiate salvage contracts with salvors. Risk Mitigation: Ensure salvage agreements protect the interests of all parties. Cost Control: Monitor salvage costs and adherence to contract terms.

Salvage Contracts and Agreements: The Hull Claims Division

Pollution Prevention: Address environmental risks during salvage (e.g., fuel leaks, hazardous cargo). Compliance: Adhere to environmental regulations and reporting requirements.

Environmental Considerations The Hull Claims Division

Salvage Reports: Document salvage operations, costs, and outcomes. Communication: Keep stakeholders informed about salvage progress.

Documentation and Reporting The Hull Claims Division

Risk Mitigation and Prevention

The Risk Mitigation and Prevention team within the Hull Claims Division at Aqueous, a marine claims service company, plays a crucial role in minimizing risks and ensuring the longevity and sustainability of vessel operations. Here are their key responsibilities:

Vessel Inspections: Conduct thorough inspections of vessels to identify potential risks related to hull integrity, machinery, and safety systems. Risk Profiling: Assess risks associated with vessel age, maintenance history, operational conditions, and crew competence. Data Utilization: Utilize historical claims data and industry trends to proactively address emerging risks.

Risk Assessment and Analysis The Hull Claims Division

Safety Guidelines: Develop and enforce safety protocols for crew members, emphasizing accident prevention and emergency response. Training Programs: Organize training sessions on fire prevention, collision avoidance, and safe navigation practices. Equipment Maintenance: Ensure regular maintenance of safety equipment (e.g., lifeboats, fire suppression systems).

Safety Measures Implementation The Hull Claims Division

Route Planning: Collaborate with navigators to choose safe routes, considering weather conditions, traffic, and potential hazards. Weather Monitoring: Monitor weather forecasts and issue alerts to vessels when adverse conditions are expected. Collision Avoidance: Implement collision avoidance strategies, including proper use of radar and communication protocols.

Navigational Risk Management The Hull Claims Division

Contingency Plans: Develop contingency plans for various scenarios (e.g., grounding, fire, flooding). Crisis Drills: Conduct regular emergency drills to ensure crew readiness and effective response during critical situations.

Emergency Preparedness The Hull Claims Division

Risk Mitigation Strategies: Share risk mitigation strategies with underwriters during policy negotiations. Loss Control Recommendations: Provide loss control recommendations to improve vessel risk profiles.

Claims Prevention Campaigns The Hull Claims Division

Risk Mitigation Strategies: Share risk mitigation strategies with underwriters during policy negotiations. Loss Control Recommendations: Provide loss control recommendations to improve vessel risk profiles.

Collaboration with Underwriters The Hull Claims Division

Root Cause Investigation: Analyze incidents that led to claims and identify root causes. Lessons Learned: Use insights from past incidents to enhance risk prevention measures.

Post-Incident Analysis The Hull Claims Division

Compliance and Regulatory Adherence

The Compliance and Regulatory Adherence team within the Hull Claims Division at Aqueous, a marine claims service company, ensures adherence to industry regulations, legal requirements, and ethical standards. Their responsibilities include:

Industry Regulations: Stay informed about maritime laws, insurance regulations, and relevant guidelines. Claims Handling Practices: Ensure that claims processes align with legal and regulatory expectations. Reporting Obligations: Submit required reports to regulatory bodies promptly.

Regulatory Compliance The Hull Claims Division

Insurance Contracts: Review insurance policies to understand coverage terms and exclusions. Claims Handling Consistency: Ensure consistent application of policy terms during claims assessment.

Policy Adherence The Hull Claims Division

Fair Treatment: Treat all parties (insured, claimants, and third parties) fairly and impartially. Avoid Conflicts of Interest: Disclose any potential conflicts and act in the best interest of clients. Confidentiality: Safeguard sensitive information and maintain client confidentiality.

Ethical Conduct The Hull Claims Division

Process Reviews: Regularly assess claims procedures for compliance gaps. Risk Mitigation: Implement controls to prevent errors or deviations from regulations. Documentation: Maintain records of compliance efforts and corrective actions.

Internal Audits and Controls The Hull Claims Division

Staff Training: Educate claims handlers on compliance requirements and updates. Professional Development: Stay updated on industry changes through training programs.

Training and Education The Hull Claims Division

Legal Interpretation: Collaborate with legal teams to interpret complex regulations. Dispute Resolution: Assist in legal proceedings related to claims disputes.

Legal Liaison The Hull Claims Division
Our Services

Key Responsibilities of the Hull Claims Division

Claims Assessment and Investigation

The Claims Assessment and Investigation team within the Hull Claims Division of Aqueous, a marine claims service company, plays a pivotal role in managing and resolving claims related to hull and machinery. Here are the key responsibilities associated with this specialized division:

Incident Investigation and Evidence Collection:
  • Comprehensive Investigation: Initiate a thorough investigation into incidents that led to claims. Collect evidence, statements from witnesses, and data from onboard sensors and navigation systems.
  • Reconstruct Events: Piece together the sequence of events that caused damage to the vessel or its machinery.
Damage Assessment and Cost Evaluation:
  • Quantify Damage: Evaluate the extent of damage to both the vessel’s structure and its machinery.
  • Physical and Consequential Damage: Assess physical harm (such as structural damage) and consequential damage (such as loss of income due to vessel downtime).
  • Expert Involvement: Collaborate with maritime engineering experts to accurately quantify the damage.
Liability Determination and Coverage Analysis:
  • Complex Liability Scenarios: Determine liability, especially in cases involving collisions or multiple parties.
  • Identify Responsible Parties: Identify responsible parties and assess their degree of liability.
  • Policy Terms and Coverage: Consider the terms and conditions of the insurance policy to establish applicable coverage for the damage.
Balancing Stakeholder Interests:
  • Objectivity and Accuracy: Insurers must balance objectivity and accuracy in assessments, especially in contentious liability situations.
  • Policy Adherence: Ensure alignment with policy terms while safeguarding the interests of various stakeholders.

Documentation and Reporting

The Documentation and Reporting team within the Hull Claims Division at Aqueous, a marine claims service company, plays a critical role in ensuring efficient and transparent claims handling. Here are their key responsibilities:

Claim Documentation Management
  • Claim File Creation: Establish and maintain comprehensive claim files for each reported incident.
  • Document Collection: Gather relevant documents, including incident reports, survey findings, repair estimates, and communication records.
  • Policy Adherence: Ensure that all documentation aligns with policy terms and legal requirements.
Claims Reporting
  • Timely Reporting: Prepare and submit detailed claims reports to relevant stakeholders, including insurers, vessel owners, and regulatory bodies.
  • Transparency: Provide clear and accurate information on the status of claims, progress, and any challenges encountered.
  • Customized Reports: Tailor reports to meet specific client needs and regulatory obligations.
Communication and Coordination
  • Internal Communication: Collaborate with claims handlers, surveyors, and legal experts to exchange information.
  • External Communication: Liaise with clients, brokers, and other parties involved in the claim process.
  • Status Updates: Keep all stakeholders informed about claim developments and milestones.
  •  
Data Integrity and Accuracy
  • Record Keeping: Maintain accurate and organized records of all claim-related documents.
  • Verification: Verify the authenticity and completeness of submitted documents.
  • Audit Trail: Create an audit trail to track changes, updates, and actions taken during the claims process.
  •  
Compliance and Legal Requirements
  • Regulatory Compliance: Ensure adherence to industry regulations, reporting deadlines, and data protection laws.
  • Legal Documentation: Assist legal teams by providing necessary documentation for potential litigation or dispute resolution.
Continuous Improvement
  • Process Enhancement: Identify areas for process improvement within the claims division.
  • Feedback Loop: Share insights with other teams to enhance overall efficiency and customer satisfaction.

Coordination with Surveyors and Experts

The Coordination with Surveyors and Experts is a critical function within the Hull Claims Division at Aqueous, a marine claims service company. This team ensures seamless collaboration and efficient handling of hull and machinery claims. Here are their key responsibilities:

Surveyor Engagement and Assignment:
  • Expert Selection: Identify qualified marine surveyors and experts based on the specific claim.
  • Assignment: Coordinate the assignment of surveyors to assess damage, investigate incidents, and provide expert opinions.
Damage Assessment and Verification:
  • On-Site Coordination: Facilitate surveyor visits to damaged vessels or machinery.
  • Evidence Collection: Ensure proper documentation of damage through photographs, reports, and measurements.
  • Expert Insights: Leverage surveyors’ expertise to validate the extent of damage and its impact on vessel functionality.
Collaboration with Underwriters and Adjusters:
  • Information Exchange: Communicate survey findings to underwriters and claims adjusters.
  • Risk Evaluation: Assist underwriters in assessing risk exposure and determining coverage.
  • Claims Negotiation: Collaborate with adjusters during claim settlement negotiations.
Technical Consultation:
  • Repair Recommendations: Seek advice from surveyors on repair methods, costs, and feasibility.
  • Salvage Operations: Coordinate salvage efforts based on surveyor recommendations.
  • Loss Mitigation: Implement measures to minimize further damage or loss.
Legal and Regulatory Compliance:
  • Adherence to Standards: Ensure surveyors comply with industry standards and legal requirements.
  • Expert Witness: Prepare surveyors for potential legal proceedings as expert witnesses.
Quality Assurance and Consistency:
  • Standardized Processes: Establish consistent procedures for surveyor engagement.
  • Feedback Loop: Gather feedback from surveyors to improve coordination practices.

Negotiation and Settlement

The Negotiation and Settlement team within the Hull Claims Division at Aqueous, a marine claims service company, plays a pivotal role in ensuring fair and efficient resolution of hull and machinery claims. Here are their key responsibilities:

Claim Negotiation:
  • Stakeholder Communication: Engage in negotiations with vessel owners, insurers, and other relevant parties.
  • Fair Settlements: Strive for equitable settlements while considering policy terms, coverage, and the interests of all stakeholders.
  • Legal Compliance: Ensure adherence to legal requirements during negotiations.
Settlement Process:
  • Timely Resolution: Aim for prompt claim settlements within the terms of the insurance policy.
  • Claim Amount Determination: Assess the extent of damage, repair costs, and any additional expenses.
  • Payment Authorization: Facilitate the release of settlement funds to claimants.
Dispute Resolution:
  • Mediation and Arbitration: Handle disputes arising from claim disagreements.
  • Legal Expertise: Collaborate with legal teams if negotiations reach an impasse.
  • Balancing Interests: Balance the insurer’s financial interests with the insured party’s needs.
Salvage and Total Loss Considerations:
  • Salvage Operations: Evaluate salvage options to minimize losses and recover damaged vessels.
  • Total Loss Assessment: Determine when a vessel is a total loss and negotiate appropriate compensation.
Policy Interpretation:
  • Coverage Analysis: Interpret policy terms to ensure accurate claim handling.
  • Exclusions and Inclusions: Understand coverage limitations and apply them appropriately.
Documentation and Records:
  • Claim Settlement Agreements: Document negotiated settlements in writing.
  • Audit Trail: Maintain records of negotiation steps and decisions.

Loss Recovery and Salvage

The Loss Recovery and Salvage team within the Hull Claims Division at Aqueous, a marine claims service company, plays a crucial role in minimizing losses and ensuring the recovery of damaged vessels. Here are their key responsibilities:

Salvage Operations:
  • Assessing Salvage Potential: Evaluate the feasibility of salvaging damaged vessels.
  • Coordination: Collaborate with salvage companies, divers, and experts to execute salvage operations.
  • Minimizing Losses: Implement measures to prevent further damage during salvage.
Total Loss Determination:
  • Threshold Assessment: Determine when a vessel qualifies as a total loss.
  • Valuation: Evaluate the vessel’s market value and compare it to repair costs.
  • Negotiation: Negotiate appropriate compensation for total losses.
Subrogation and Recovery
  • Third-Party Liability: Identify responsible parties (e.g., other vessels, port facilities) and pursue recovery from them.
  • Subrogation Claims: Work with insurers to recover claim amounts paid to insured parties.
  • Legal Proceedings: Assist legal teams in subrogation actions if necessary.
Salvage Contracts and Agreements:
  • Contract Negotiation: Draft and negotiate salvage contracts with salvors.
  • Risk Mitigation: Ensure salvage agreements protect the interests of all parties.
  • Cost Control: Monitor salvage costs and adherence to contract terms.
Environmental Considerations:
  • Pollution Prevention: Address environmental risks during salvage (e.g., fuel leaks, hazardous cargo).
  • Compliance: Adhere to environmental regulations and reporting requirements.
Documentation and Reporting:
  • Salvage Reports: Document salvage operations, costs, and outcomes.
  • Communication: Keep stakeholders informed about salvage progress.

Risk Mitigation and Prevention

The Risk Mitigation and Prevention team within the Hull Claims Division at Aqueous, a marine claims service company, plays a crucial role in minimizing risks and ensuring the longevity and sustainability of vessel operations. Here are their key responsibilities:

Risk Assessment and Analysis:
  • Vessel Inspections: Conduct thorough inspections of vessels to identify potential risks related to hull integrity, machinery, and safety systems.
  • Risk Profiling: Assess risks associated with vessel age, maintenance history, operational conditions, and crew competence.
  • Data Utilization: Utilize historical claims data and industry trends to proactively address emerging risks.
Safety Measures Implementation:
  • Safety Guidelines: Develop and enforce safety protocols for crew members, emphasizing accident prevention and emergency response.
  • Training Programs: Organize training sessions on fire prevention, collision avoidance, and safe navigation practices.
  • Equipment Maintenance: Ensure regular maintenance of safety equipment (e.g., lifeboats, fire suppression systems).
Navigational Risk Management:
  • Route Planning: Collaborate with navigators to choose safe routes, considering weather conditions, traffic, and potential hazards.
  • Weather Monitoring: Monitor weather forecasts and issue alerts to vessels when adverse conditions are expected.
  • Collision Avoidance: Implement collision avoidance strategies, including proper use of radar and communication protocols.
Emergency Preparedness:
  • Contingency Plans: Develop contingency plans for various scenarios (e.g., grounding, fire, flooding).
  • Crisis Drills: Conduct regular emergency drills to ensure crew readiness and effective response during critical situations.
Claims Prevention Campaigns:
  • Risk Mitigation Strategies: Share risk mitigation strategies with underwriters during policy negotiations.
  • Loss Control Recommendations: Provide loss control recommendations to improve vessel risk profiles.
Collaboration with Underwriters:
  • Risk Mitigation Strategies: Share risk mitigation strategies with underwriters during policy negotiations.
  • Loss Control Recommendations: Provide loss control recommendations to improve vessel risk profiles.
Post-Incident Analysis:
  • Root Cause Investigation: Analyze incidents that led to claims and identify root causes.
  • Lessons Learned: Use insights from past incidents to enhance risk prevention measures.
  •  

Compliance and Regulatory Adherence

The Compliance and Regulatory Adherence team within the Hull Claims Division at Aqueous, a marine claims service company, ensures adherence to industry regulations, legal requirements, and ethical standards. Their responsibilities include:

Regulatory Compliance:
  • Industry Regulations: Stay informed about maritime laws, insurance regulations, and relevant guidelines.
  • Claims Handling Practices: Ensure that claims processes align with legal and regulatory expectations.
  • Reporting Obligations: Submit required reports to regulatory bodies promptly.
Policy Adherence:
  • Insurance Contracts: Review insurance policies to understand coverage terms and exclusions.
  • Claims Handling Consistency: Ensure consistent application of policy terms during claims assessment.
  • Disclosure Requirements: Communicate policy details transparently to claimants.
Ethical Conduct:
    • Fair Treatment: Treat all parties (insured, claimants, and third parties) fairly and impartially.
    • Avoid Conflicts of Interest: Disclose any potential conflicts and act in the best interest of clients.
    • Confidentiality: Safeguard sensitive information and maintain client confidentiality.
Internal Audits and Controls:
  • Process Reviews: Regularly assess claims procedures for compliance gaps.
  • Risk Mitigation: Implement controls to prevent errors or deviations from regulations.
  • Documentation: Maintain records of compliance efforts and corrective actions.
Training and Education:
  • Staff Training: Educate claims handlers on compliance requirements and updates.
  • Professional Development: Stay updated on industry changes through training programs.
Legal Liaison:
  • Legal Interpretation: Collaborate with legal teams to interpret complex regulations.
  • Dispute Resolution: Assist in legal proceedings related to claims disputes.

Vessel Damage Assessment

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How We Work

Easy Procedure At Aqueous

Swift Claim Assessment

Expedited evaluation of claims, ensuring prompt attention and resolution.

Transparent Documentation

Clear and concise paperwork, making the claims process hassle-free for shipowners

24/7 Emergency Support

Round-the-clock assistance for urgent claims, minimizing downtime and losses.

Risk Mitigation Consultations

Proactive advice on minimizing risks and preventing future incidents.

Let Us Guide You

Unlock Expert Advice

Our seasoned team of marine claims professionals is ready to navigate complex waters. With years of experience and a deep understanding of maritime regulations, we ensure swift and accurate claims resolution.

Phone
(+632) 82910450
24/7 Emergency Contact Number
(+63) 9171124981
Address
Unit 1007
10/F Antel Corporate Center 121 Valero Street, Salcedo Village Makati City, 1227 Philippines
Email

claims@aqueous.com.ph

Open Hours

Mon – Fri : 08.30 – 17.30

Pricing

Choose Your Suitable Plan

Basic Package

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$ 240 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Regular Package

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$ 320 / week
  • Free Breakfast
  • Free Champagne
  • Special Treatment
  • 24/7 Full Support
Get Started

Deluxe Package

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$ 450 / week
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Get Started 
# Privacy Policy for Aqueous
 
## Introduction
 
At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.
 
## What Information We Collect
 
We may collect and process the following data about you:
 
1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.
 
## How We Use Your Information
 
We use the information we collect from you in the following ways:
 
1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.
 
## Disclosure of Your Information
 
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.
 
## Your Rights
 
You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.
 
## Changes to Our Privacy Policy
 
Any changes we may make to our privacy policy in the future will be posted on this page.
 
## Contact
 
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.