Aqueous

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Privacy Policy

PRIVACY POLICY

Aqueous Marine Claims Services

1. Introduction

AQUEOUS MARINE CLAIMS SERVICES (the “Company”, “we”, “us”, or “our”) is committed to safeguarding the privacy, confidentiality, and security of your personal data.

This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By accessing or using our website (www.aqueous.com.ph) and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

AQUEOUS MARINE CLAIMS SERVICES acts as a Data Controller, meaning we determine the purposes and means of processing your personal data.

We are a corporation duly organized under Philippine law, with our principal office located at:

Unit 1007, 10/F, Antel Corporate Center
121 Valero St., Salcedo Village
Makati City 1227, Philippines

3. What Is Personal Data

“Personal Data” refers to any information from which an individual can be directly or indirectly identified. This includes, but is not limited to:

  • Full name
  • Contact details (address, phone number, email)
  • Identification numbers
  • Financial information

It excludes anonymized data where identity has been irreversibly removed.

4. Data Protection Principles

We adhere strictly to the following principles under the Data Privacy Act:

  • Lawfulness, fairness & transparency – Data is processed fairly and for legitimate purposes
  • Purpose limitation – Data is collected only for specified purposes
  • Data minimization – Only necessary data is collected
  • Accuracy – Data is kept accurate and up to date
  • Storage limitation – Data is retained only as long as necessary
  • Integrity & confidentiality – Data is secured against unauthorized access

5. Personal Data We Collect

5.1 Information You Provide

We may collect personal data when you:

  • Submit inquiries
  • Register for services
  • Communicate via phone, email, or live chat
  • Participate in promotions, surveys, or events

This may include:

  • Name, title, and contact details
  • Date of birth, gender, nationality
  • Government-issued IDs (passport, driver’s license, TIN)
  • Banking and payment details
  • Billing information
  • Emergency contacts or authorized representatives

Where necessary, we may also collect health-related information to accommodate service requirements.

5.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address, browser type, and operating system
  • Website usage data (pages visited, session duration)
  • Clickstream and interaction data

This data is collected via cookies and similar technologies. Please refer to our Cookie Policy for more details.

5.3 Marketing Data

With your explicit consent, we may use your personal data to send:

  • Service updates
  • Promotional offers
  • Surveys and feedback requests

You may opt out of marketing communications at any time.

6. How We Use Your Personal Data

We process your personal data for the following lawful purposes:

  • Service delivery – To fulfill contracts and provide services
  • Communication – To respond to inquiries and support requests
  • Legal compliance – To meet regulatory obligations
  • Business operations – Internal analysis, system improvements, and security
  • Marketing (with consent) – To inform you of relevant services

We rely on lawful bases such as contractual necessity, legal obligations, and legitimate interests, except where consent is required (e.g., marketing).

7. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers (IT, payment processing, analytics)
  • Business Partners involved in delivering our services
  • Authorized Representatives or Agents
  • Affiliates and Corporate Entities
  • Regulatory Authorities, including the National Privacy Commission (NPC)

All third parties are required to respect data confidentiality and process data only for authorized purposes.

8. International Data Transfers

Due to the global nature of our operations, your personal data may be transferred outside the Philippines.

Where this occurs, we ensure appropriate safeguards are implemented, including contractual protections, to maintain compliance with Philippine data privacy standards.

9. Data Security

We implement robust technical and organizational measures to protect your personal data, including:

  • Access controls and restricted permissions
  • Data encryption and secure systems
  • Monitoring and breach response procedures

In the event of a data breach, we will notify affected individuals and the NPC where required by law.

10. Data Retention

We retain personal data only for as long as necessary for:

  • Service delivery
  • Legal and regulatory compliance
  • Legitimate business purposes

We may anonymize data for analytical purposes, after which it can no longer identify you.

11. Your Rights as a Data Subject

Under Philippine law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Erase data where legally permitted
  • Object to processing
  • Restrict processing under certain conditions
  • Data portability

You may also withdraw consent for marketing at any time.

Requests can be submitted using the contact details below.

12. Fees and Verification

Requests are generally free of charge. However, we may charge a reasonable fee or refuse requests if they are unfounded or excessive.

We may request verification of identity to protect your data from unauthorized access.

13. Children’s Privacy

If you are under 18 years of age, you must obtain consent from a parent or guardian before providing personal data or using our services.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or other appropriate means.

15. Data Protection Officer (DPO)

For any concerns, requests, or inquiries regarding this Privacy Policy, please contact:

Email: privacy@aqueous.com.ph
Address:
Unit 1007, 10/F, Antel Corporate Center
121 Valero St., Salcedo Village
Makati City 1227, Philippines

Data Protection Officer:
Atty. Iñigo Gabriel C. Pieraz
Email: privacy@aqueous.com.ph

16. Complaints

You have the right to lodge a complaint with the National Privacy Commission (NPC). However, we encourage you to contact us first so we can address your concerns promptly.

# Privacy Policy for Aqueous

## Introduction

At Aqueous, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines what data we collect, how we use it, and your rights.

## What Information We Collect

We may collect and process the following data about you:

1. **Personal Information**: This includes your name, address, e-mail address, phone number, and any other information you provide when filing a claim, contacting us, or using our services.
2. **Claim Information**: Details about your marine claims, including the nature of the claim, date and location of the incident, and any other relevant information.
3. **Usage Information**: Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data.

## How We Use Your Information

We use the information we collect from you in the following ways:

1. To process and manage your marine claims.
2. To provide you with information, products, or services that you request from us.
3. To notify you about changes to our service.
4. To use such data and information for internal assessment, research and business tool.

## Disclosure of Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Information provided to us through this website shall be considered to have been given with the consent to disclose the said information to other parties relative to the processing and managing of your marine claims.

## Your Rights

You have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. However, personal data and information that we receive relative to any your marine claims that we are required by law to maintain for a certain period of time shall not be deleted until such time that we are authorized by law, competent authority or by a court order to do so.

## Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

## Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our customer service team.

Email address for any data privacy inquiries to: privacy@aqueous.com.ph

# Terms of Use for Aqueous

## Introduction

Welcome to Aqueous. These are the terms and conditions governing your access to and use of the website Aqueous and its related sub-domains, sites, services and tools.

## Acceptance of Terms

By accessing the services provided by Aqueous you agree to comply with these Terms of Use and any additional guidelines and future modifications.

## Use of the Site

You agree and understand that Aqueous and the website is an internet enabled electronic platform that facilitates communication for the purposes of providing marine claims services. Accordingly, by using this website, you are considered to have given your consent to the disclosure of all information that you provided for purposes of processing your marine claims.

## User Conduct

You agree and undertake to use the website and the service only to post and upload messages and material that are proper. Aqueous reserves the right to prosecute, sue and bring appropriate actions against any individual or entity who shall improperly use this website, utilize this website for any unscrupulous dealings, or illegal activity.

## No Warranty

Aqueous provides the website and services “as is” and without any warranty or condition, express, implied or statutory and specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Aqueous also does not warrant that integrity of any data and communication course through this website, as such, it is up to the user to ensure protection of information provided through this website.

## Limitation of Liability

In no event shall Aqueous be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the website, its services or this agreement.

## Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of the Republic of the Philippines without reference to conflict of laws principles.

## Contact

If you have any questions or concerns about our Terms of Use, please contact us at our customer service center.